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Terms & Conditions

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OS Business Systems (Pty) Ltd Policies

Payment Terms

OS Business Systems (Pty) Ltd wants to make your purchasing experience as easy and hassle free as possible. We accept Visa, MasterCard, and Direct Bank Deposits as payment. We also accept Purchase Orders from Schools, Universities and Government Agencies.

VAT Policies

VAT is charged on all orders. Please call to determine the VAT rate for your order. 

Shipping Policies

  1. Rates for GROUND SHIPPING on all orders within South African borders are calculated from R75 to R130 based on the customers choice (for more clarity on shipping charges please call our customer help-line on 0860082274
  2. Additional shipping fees for countries outside of South Africa are payable.
  3. OS Business Systems (Pty) Ltd cannot ship to U.S. Territories.
  4. If an ordered item is on "Backorder," there may be a delay in shipping time. You will be informed of any "Backorder" status by email.
  5. For your protection and credit card security, credit card orders shipping to an address other than the credit card billing address may be delayed.
  6. Orders placed before 3:00 PM EST Monday - Friday will be processed on the same day, please allow up to 24 business hours for processing on all other orders. If your credit card is not authorized or your address is not verified on the first try, you may experience delay or cancellation of your order.
  7. Non-South African customers will be responsible for any taxes and duties associated with shipping the product. Depending on the warehouse being shipped from some items will have the taxes and duties collected prior to shipment while other items will require collecting the taxes and duties upon delivery.
  8. Orders requiring a shipping address change after being processed will be assessed a R90 to R120 fee. This includes any information on the shipping label, such as address, recipient, or attn: line.


 Warranty / Return Policy

  1. Products purchased from OS Business Systems (Pty) Ltd are warranted against defects. Defective hardware may be exchanged for an identical product within 15 days of purchase. If a replacement is not available, OS Business Systems (Pty) Ltd will refund the purchase price. No returns will be accepted after 15 days from date of purchase.
  2. OS Business Systems (Pty) Ltd does not accept returns on software. Software cannot be returned for refund or credit.
  3. Returns of all non-defective items will be subject to a 15% restocking fee.
  4. All returns must be authorized by customer service. No shipping charges will be reimbursed.
  5. To receive full credit all products must 1) be returned in their original packaging, 2) include all manuals, cables, warranty cards, media, etc., 3) be clean, without scratches and resealed in a factory fresh condition. All products must be returned double boxed. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer.
  6. In our experience, many problems can be resolved with the assistance and technical expertise of the manufacturer.
  7. Manufacturer's warranties apply from the date of purchase. For assistance, please contact the warranty provider. Terms of warranty may vary.
  8. OS Business Systems (Pty) Ltd does not accept returns on special order products. These are products which are not listed on the site for purchase.
  9. OS Business Systems (Pty) Ltd does not accept returns on media. (Labels, receipt paper, ribbons, printheads, etc)


 Price / Web Site Accuracy

We make a best effort to keep the information on our site accurate. Prices are subject to change without notice. In the event a price is found to be incorrect, or a product is not accurately depicted (features, etc.) we will contact the customer to inform them of this.



OS Business Systems (Pty) Ltd does not sell, rent or disclose customer information including e-mail addresses.



By using this site you agree to the following terms and conditions:


1. USE RESTRICTIONS: OS Business Systems (Pty) Ltd ("OSBS") maintains this internet website. Reproduction or modification of any information contained in this site is prohibited without the express written consent of OSBS. OSBS makes no representations that the information contained in this site is appropriate, available or permissible for use in all locations. 


2. LIMITATION OF LIABILITY DISCLAIMER: In all circumstances OSBS's maximum liability is limited to the purchase price of the products sold.  OSBS shall not, under any circumstances, be liable upon a claim or actions in contract, tort, indemnity or contribution, or other claims related to the products it sells which exceeds this liability limit.  OSBS shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not OSBS is apprised of the possibility of such claims or damages.


3. RIGHT TO CHANGE OR MODIFY: OSBS reserves the right to change, modify and/or withdraw the information, products or services in this site at any time without notice.


4. GOVERNING LAW AND JURISDICTION: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between OSBS and Customer shall be governed by the laws of the Republic of South Africa, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. OSBS and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the Republic of South Africa, Johannesburg, Gauteng Province, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against OSBS that is more than one year after the date of the applicable invoice.


5. SEVERABILITY: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Washington law.


6. WAIVER: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.


7. ENTIRE AGREEMENT: These terms and conditions, together with the OSBS invoice respecting the products ordered by Customer, are the complete and exclusive agreement between OSBS and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between OSBS and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.


8.  COPYRIGHT: All content included on this site is the property of OSBS or their content suppliers and protected by the Republic of South Africa and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of OSBS protected by Republic of South Africa and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.


9. RIGHT OF REFUSAL: We reserve the right to limit quantities and to reject orders at our discretion.

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